Bureau Vertias

All inspections are carried out by independent
professionals of our partner Bureau Veritas

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FAQ

  • General
  • What are the confidentiality rules applicable to my order?
    Our reports and collected information (Client/seller/vehicle data and photos) are only available to the Client (not seller) and to Bureau Veritas and checking wheels that may use them for marketing purposes. Should you wish to oppose to our marketing usage, please send us an email using the contact link stating your opposition to it or used click on the dedicated box during your registration.
  • How can I get clarification on my reports?
    We will be please to answer your questions – please contact us using the contact link and mention your order reference..
  • What is the cost of a vehicle verification?
    Prices for a vehicle verification per country are as follows (VAT included) Within 2 working days; Per item € 299,-
  • What forms of payment are accepted by checkingwheels.com?
    MasterCard, Visa, eMAESTRO, American Express, PayPal, iDEAL, Giropay, Mr Cash and Bank Transfer
  • Who is Bureau Veritas?
    Created in 1828, Bureau Veritas is a global leader in Testing, Inspection and Certification, delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility. Bureau Veritas core values include integrity and ethics, impartial counsel and validation, customer focus and safety at work. The Group has almost 65,000 employees in around 1,330 offices and laboratories located in 140 countries. Go to www.bureauveritas.com for more information about Bureau Veritas.
  • Who is Checkingwheels?
    Checkingwheels.com is owned by Checking Wheels B.V. located in the Netherlands and founded in 2014. The team behind Checking Wheels has many years of experience in the trading and transportation of used vehicles worldwide. After several years of trading and supplying different automotive services, we have initiated the service proposed by checkingwheels.com. Checkingwheels.com operates an online platform where worldwide Clients order an independent Vehicle Verification before buying. This will result in Trust and Safety for the buyers.
  • Inspection proces & Order status
  • What is your cancelation and refund policy?
    60% refund will be available on your account if the seller cannot be reached within 2 working days (1 email + 2 phone attempts on both mobile and trunk line to confirm) so as to schedule and confirm the Visual Verification date. So important is that you notify the seller as well prior to a verification order and get approval from the seller as well.
  • How long will my verification report be available in my account?
    The verification report will be available in your account for 1 year.
  • How can I check if my verification order has been completed?
    When the verification is performed and the report available, we will notify you through e-mail. In the e-mail you will find the link to your account where you can download the report and the pictures.
  • In which countries can the verification been performed?
    In the launching phase, the verification can be performed in The Netherlands, Belgium, Luxemburg, France, Italy, Spain and Portugal. We will soon add more countries to perform the verifications. Follow us on social media, to be kept informed if other Countries are added to the service.
  • For which vehicle categories can a verification being ordered?
    In the launching phase, we will focus on Tractor units/Trucks/Trailers and Semi Trailers. We will soon add more vehicle categories to our service. . Follow us on social media, to be kept informed if other Vehicle categories are added to the service.
  • How do I order a vehicle verification?
    If you found an interesting vehicle online, or get offered through e-mail which you want to be verified by our Partner Bureau Veritas. than go to www.checkingwheels.com and click on the logo which match your vehicle category, and follow the order steps. After an online successful payment, our Partner Bureau Veritas will schedule an appointment with the seller for the verification. Note that you need to get the sellers permission to order vehicle verification. Prior to ordering, please inform the seller that Checking Wheels / Bureau Veritas shall contact him within one working day by email and then may phone him to confirm the inspection date (usually the same day or day after). Inspections are done during working hours and days in the country of inspection.
  • What happens if a verification cannot be scheduled?
    If a vehicle verification cannot be scheduled within 2 working days then you will be refund of 60% of the paid amount. Note that it is important that you get the sellers permission as well prior to a vehicle verification order on checkingwheels.com
  • Who can order a vehicle verification?
    Potential buyers or the vehicle sellers can order a verification. Prior to ordering, please inform the seller that Checking Wheels / Bureau Veritas shall contact him within one working day from your order by email and then may phone him to confirm the inspection date (usually the same day or day after).
  • How do I find the status of an inspection?
    When the verification is performed and the report available, you will be notified by e-mail. In the e-mail you will find the link to your account where you can download the report and the pictures. As the process is so fast, we don’t jam your email box with further messages (schedule confirmed) You can always contact the seller who is in contact with our inspection team (Bureau Veritas) If we were not able to reach the seller over two working days despite email and phone calls, or the seller did not accept the verification (!!), we will send you within two days a report stating this and refund you of 60% of your order.
  • When should I expect the report and photos to be posted?
    If we were able to contact straight from your order the seller, the report shall be made available on checkingwheel.com with 2 working days from your order.
  • How do I view reports and Photos?
    When the verification is performed and the report available, you will be notified by e-mail. In the e-mail you will find the link to your account where you can download the report and the pictures.
  • How do I get my invoice(s)?
    When the verification is performed and the report available, you will be notified by e-mail. In the e-mail you will find the link to your account where you can download the invoice(s).
  • What should I inform the seller of?
    Prior to ordering, please inform the seller that Checking Wheels / Bureau Veritas shall contact him within one working day from your order by email and then may phone him to confirm the inspection date (usually the same day or day after). Inspections are done during working hours and days in the country of inspection. Our inspectors speak the local language and English Please find attached an example of our contact e-mail to Sellers inclusive of a sample report.
  • Customer Service
  • How do i contact Checkingwheels?
    Please go to the page ''how to contact us'' at the bottom of the website, and see how to get in touch with checkingwheels.
  • How can i contact Bureau Veritas?
    Please go to the page ''how to contact us'' at the bottom of the website, and see how to get in touch with Burea Veritas.
  • I’m a vehicle seller and need to change the scheduled inspection. How can I reach the inspector?
    For urgent inspection changes contact: Bureau Veritas, Antwerpen Belgium: Ms. M. Peeters. Office phone +32 32479452, mobile +32 478 77 74 39

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